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Headline Stories of the Week

Don’t leave excellent service to chance: principles of ...

16 Aug 2018 Financial Service Intelligence Watch

By Lee Rossini We spoke in an earlier article about the importance of service encounters; those moments when the client interacts with a FSP. These are the moments of truth and as such, should not be left to chance. To ...

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Reminder - Annual FSCA levies released

16 Aug 2018 Financial Service Intelligence Watch

The Financial Sector Conduct Authority (FSCA) has released its levy schedules for 2018/2019. On 1 April 2018, the FSCA was established in terms of the Financial Sector Regulation Act No 9 of 2017 (FSR Act), and replaced the Financial Services ...

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Exemption of services under supervision – closing date ...

16 Aug 2018 Financial Service Intelligence Watch

Without doubt one of the main objectives of the proposed Exemption is to facilitate the entry of new players into the financial services industry, and to do so without compromising the ultimate fair treatment of and good outcomes for clients. ...

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Treasury still concerned about Credit Bill’s ‘practicality’

16 Aug 2018 Financial Service Intelligence Watch

A final draft of the revised National Credit Amendment Bill will be considered clause by clause next Tuesday as members of the National Assembly’s Trade and Industry Committee put the finishing touches to a piece of legislation more than two ...

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Working Smart

By Lee Rossini

Although business plans are generally used when a business is starting out to determine feasibility or when trying to raise funds, a business plan is also an extremely useful exercise to conduct at other times. For example, if a business plan has never been drawn up before, developing one now provides a valuable tool for internal use.

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