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16 November 2018 Financial Service Intelligence Watch

Justice Committee adopts Cybercrimes Bill

‘B’ version of the 2017 Cybercrimes Bill was adopted this week by the National Assembly’s Justice and Correctional Services Committee, with two substantive amendments proposed by the DA’s Werner Horn and Glynnis Breytenbach. Endorsed by Justice and Constitutional Development Deputy Minister John Jeffery, they were eventually accepted by the ...

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Working Smart

 By Lee Rossini

Andile heads up the administration department of a financial services provider (an FSP). He receives the application forms from the financial advisers after they have recommended a particular product to a client. He picks up that there is a big delay between the financial advisers seeing the client and the forms reaching his department. As a result, he is receiving a lot of complaints about delays. After a brief discussion with a senior manager, they decide that the financial advisers should attend a time-management training programme the following week in the hope that it will solve the problem. Andile outsources the training to a company that specialises in courses of this nature. The financial advisers attend the course and the evaluations indicate that they enjoyed it and anticipate that the newly acquired skills will assist them to perform their jobs better. Andile anticipates an improvement in their performance, but unfortunately this never happens.

What went wrong and why didn’t Andile get the results he was expecting?

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