%PDF-1.4
%“Œ‹ž ReportLab Generated PDF document http://www.reportlab.com
1 0 obj
<<
/F1 2 0 R /F2 4 0 R /F3 5 0 R
>>
endobj
2 0 obj
<<
/BaseFont /Helvetica /Encoding /WinAnsiEncoding /Name /F1 /Subtype /Type1 /Type /Font
>>
endobj
3 0 obj
<<
/BitsPerComponent 1 /ColorSpace /DeviceGray /Filter [ /ASCII85Decode ] /Height 23 /Length 223 /Subtype /Image 
  /Type /XObject /Width 24
>>
stream

            003B00 002700 002480 0E4940 114920 14B220 3CB650
            75FE88 17FF8C 175F14 1C07E2 3803C4 703182 F8EDFC
            B2BBC2 BB6F84 31BFC2 18EA3C 0E3E00 07FC00 03F800
            1E1800 1FF800>
            endstream
endobj
4 0 obj
<<
/BaseFont /Helvetica-Oblique /Encoding /WinAnsiEncoding /Name /F2 /Subtype /Type1 /Type /Font
>>
endobj
5 0 obj
<<
/BaseFont /Helvetica-Bold /Encoding /WinAnsiEncoding /Name /F3 /Subtype /Type1 /Type /Font
>>
endobj
6 0 obj
<<
/A <<
/S /URI /Type /Action /URI (https://www.fca.org.uk/news/press-releases/fca-data-show-5-per-cent-drop-complaints-second-half-2018)
>> /Border [ 0 0 0 ] /Rect [ 29.34646 565.4418 157.1525 578.9418 ] /Subtype /Link /Type /Annot
>>
endobj
7 0 obj
<<
/A <<
/S /URI /Type /Action /URI (https://www.fca.org.uk/data/complaints-data)
>> /Border [ 0 0 0 ] /Rect [ 29.34646 539.4418 105.209 552.9418 ] /Subtype /Link /Type /Annot
>>
endobj
8 0 obj
<<
/A <<
/S /URI /Type /Action /URI (https://www.fca.org.uk/data/complaints-data/aggregate-complaints-data/aggregate-complaints-data-2018-h2)
>> /Border [ 0 0 0 ] /Rect [ 29.34646 513.4418 199.772 526.9418 ] /Subtype /Link /Type /Annot
>>
endobj
9 0 obj
<<
/A <<
/S /URI /Type /Action /URI (https://www.fca.org.uk/data/complaints-data/aggregate-complaints-data/aggregate-complaints-data-2018-h2#key-findings)
>> /Border [ 0 0 0 ] /Rect [ 29.34646 487.4418 146.6315 500.9418 ] /Subtype /Link /Type /Annot
>>
endobj
10 0 obj
<<
/A <<
/S /URI /Type /Action /URI (https://www.fca.org.uk/data/complaints-data/aggregate-complaints-data/aggregate-complaints-data-2018-h2#complaints-trends)
>> /Border [ 0 0 0 ] /Rect [ 29.34646 461.4418 120.371 474.9418 ] /Subtype /Link /Type /Annot
>>
endobj
11 0 obj
<<
/Annots [ 6 0 R 7 0 R 8 0 R 9 0 R 10 0 R ] /Contents 18 0 R /MediaBox [ 0 0 595.2756 841.8898 ] /Parent 17 0 R /Resources <<
/Font 1 0 R /ProcSet [ /PDF /Text /ImageB /ImageC /ImageI ] /XObject <<
/FormXob.c7485dcc8d256a6f197ed7802687f252 3 0 R
>>
>> /Rotate 0 
  /Trans <<

>> /Type /Page
>>
endobj
12 0 obj
<<
/Outlines 14 0 R /PageMode /UseNone /Pages 17 0 R /Type /Catalog
>>
endobj
13 0 obj
<<
/Author () /CreationDate (D:20260409171329-02'00') /Creator (\(unspecified\)) /Keywords () /ModDate (D:20260409171329-02'00') /Producer (xhtml2pdf <https://github.com/xhtml2pdf/xhtml2pdf/>) 
  /Subject () /Title () /Trapped /False
>>
endobj
14 0 obj
<<
/Count 2 /First 15 0 R /Last 15 0 R /Type /Outlines
>>
endobj
15 0 obj
<<
/Count -1 /Dest [ 11 0 R /Fit ] /First 16 0 R /Last 16 0 R /Parent 14 0 R /Title (UK regulator data show 5% drop in complaints in second half of 2018, but still 3,91 million)
>>
endobj
16 0 obj
<<
/Dest [ 11 0 R /Fit ] /Parent 15 0 R /Title (UK regulator data show 5% drop in complaints in second half of 2018, but still 3,91 million)
>>
endobj
17 0 obj
<<
/Count 1 /Kids [ 11 0 R ] /Type /Pages
>>
endobj
18 0 obj
<<
/Filter [ /ASCII85Decode /FlateDecode ] /Length 1455
>>
stream
Gatm:>Ar7S'RnB33%kH*_I5u-Pc29,BsSO)L9C3r4lh<_.#X!9/g\ImYTLVIb46jb)[C'[=HQ,pIQ&:)!QB]ehm<I[Gm;lE$lFb&%P/kKbW`o@fu5m4.-uu$]"#IiD"Ujc-YXPmOeo&$\;4+KZR"+)/1HWjS9)O*?$#N@*oAU&Ai224&4U(2EC't-K##p35T"'(`..tqKF-;M7?,cA5e$e+80T=?iG,m2)Y1?V82tV-9g*C.76RdjOBB:5-.MlJ\(oFes6K-;7"t_KXB\c6'o4U(^s+?:_Tg%GL*_]GMu(=D?uk"$bL6=frp,nDR/II-3-P/mo[rgWhc?<'R9J.?;'gV;p<fZS51H,U9=)u&?@5aY>55"-D]Rk(k9k"7$&ZrY;uGkfaeShY&+J^4HVTH$dG$QXCS2!h/?L@P@k:*^=,42T^crPO+h*Te%5TQD\O.2u#!\3CLG&n>_'\2PJme04D]#KC?`L96OJtu@>;RiAD]lC2&kib61KKpTCY`!ke#(E`:h:,2Nl7<T_S#?1m7^YL0MNB`pn)9ck7$'bA!4dfiO1Q*KM@u!E3P2;S;/h^>lb>Ss")mOri"N\<a%^Q=6NBXK'b\;U+iGV&.o8<81^5u'[+'82kf%RoG7,`dgg9lY%Xp$esg^#QA,4Xh<iJcV,J!C##p**cV)_&3qG<(`6QW%[i3S+bf1isPT*i7UU&A]S[]!ofd#(0F$5<^s),Q2H17mgU"oL-d#^]do=hm'Xf3,7kb*>&oII\kSF10Xl-sIuU-A0+Ap4Tm_?aVEgbon#KEW*4%JIGf<<Qof_(<'"lUN7X8<PsjK;ce!698%Z&#Scq\[E!ghPu9ErB_E0$fh)H2[<iHD;+8n]s5l5#1>igMkSE'])nSU3503F[o[Em#Y!`b+9s<^'kA<sI(>VTRmi(pZ+ebf2NNl6;es/s</j&^;)UtV&T.q+dhTC+0Ll>@[/-F>:-D:;TQI:#PhXGaC"i3ecQnOOZ>*4?7)!Y`;3ZJ7,?V8/nBXY%OQ+6MiC0`arKW6&;u,\,#Gb:n3;qe!HuRP5*dQb$RQ&k*QaUlC@1&9GE6@oJ#jDq(L*04lqlP=s(7i9(WP]SBKF/<:,K>\S6E%1c2T(8N_%70"QT8jj^DQ\4EUT@H6hN0l35"o'<eX*Q#7c;)lS'RoU4@Q\-FeU*-S>3h%gYu9@h69@H<Z$%f.b:S*EdY)VXm?#gSnK=;r'b6;g!jK<sEfr*JSRe>9r.`F60GUS'n+u/J=-Cm%,RmEb;n;OjCf;0/GnWK]?[&lLUB6ga:$&ppG,Z[<VTEE$AW+pVLRFL@1].(m%@&7\Pd;1](u@61?ofYokfB?_"=\EkBqJn8%$"r%rl!(GR3Z(U#3*ZWQ.'MgOhW%n.s4NA&elS3k>(abduib9-#k'g1F:PFFVN(V`,&M)_sTT4!g96@&?YR<2K]fl7L@nK5:<K'E~>endstream
endobj
xref
0 19
0000000000 65535 f 
0000000073 00000 n 
0000000124 00000 n 
0000000231 00000 n 
0000000630 00000 n 
0000000745 00000 n 
0000000857 00000 n 
0000001109 00000 n 
0000001303 00000 n 
0000001557 00000 n 
0000001825 00000 n 
0000002098 00000 n 
0000002410 00000 n 
0000002497 00000 n 
0000002750 00000 n 
0000002824 00000 n 
0000003021 00000 n 
0000003181 00000 n 
0000003242 00000 n 
trailer
<<
/ID 
[<e7fd8fd9605df6eab7327e8bce779265><e7fd8fd9605df6eab7327e8bce779265>]
% ReportLab generated PDF document -- digest (http://www.reportlab.com)

/Info 13 0 R
/Root 12 0 R
/Size 19
>>
startxref
4789
%%EOF