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23 April 2026 Financial Services Intelligence Watch

NCC takes action against We Buy Cars in landmark consumer protection ruling

The National Consumer Commission (NCC) has issued a significant enforcement ruling against We Buy Cars (WBC), highlighting the limits on suppliers attempting to contract out of consumer protections under the Consumer Protection Act (CPA). Kisch reports that the investigation, prompted by multiple consumer complaints, found that WBC’s sale agreements included ...

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8 325 cases finalised as mule account fraud and account freezes surge

The National Financial Ombud Scheme (NFO) reports a growing number of complaints linked to the misuse of personal bank accounts, particularly where individuals allow third parties to transact through their accounts.

These so-called 'mule accounts' are increasingly being flagged by banks, resulting in account freezes, closures and fraud listings. In ...

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Working Smart

By Lee Rossini

Business continuity planning (BCP) is a structured approach that ensures a financial advice business can continue operating during and after unexpected disruptions. These disruptions might include natural disasters, cyberattacks, power outages, regulatory shocks, or even the sudden loss of key personnel. In a profession built on trust, timely communication and regulatory compliance, having a robust continuity plan is not optional; it is essential for protecting clients, safeguarding data and preserving the firm’s reputation.

CPD

Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May deadline. View the CPD FAQs for more on accessing the CPD quizzes.

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