The UK’s Upper Tribunal has upheld the Financial Conduct Authority’s decision to ban Richard Fenech and Heather Dunne from working in financial services. The Tribunal found that both had acted dishonestly by submitting a backdated appointed representative agreement to the FCA. It also found that Dunne had falsely claimed ...
Read More
The Asian Age reports that Switzerland’s banking sector continues to face reputational pressure over its historical association with secretive accounts and illicit wealth linked to corruption, tax evasion and other financial crimes. Although Switzerland has introduced substantial reforms, including stronger customer due diligence, automatic tax-information exchange, enhanced scrutiny of politically ...
Read More
By Lee Rossini
Client feedback is a valuable resource when it comes to managing a financial services business. Understanding how clients perceive their experience is essential for building trust and improving service quality. Listening to clients, and taking their feedback seriously, enables businesses to adapt their business model to remain competitive and relevant.
Read more...Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May deadline. View the CPD FAQs for more on accessing the CPD quizzes.
