By Compli-Serve | Inspired by insights from the FSCA Industry Conference 2026
There is still a lingering perception across parts of the industry that the Conduct of Financial Institutions (COFI) Bill is something on the horizon. Something to prepare for. Something that will arrive in due course.
That view is already ...
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The expectation that artificial intelligence would streamline complaint handling is proving misplaced at the National Financial Ombud. Instead of shorter, clearer submissions, the Ombud is increasingly receiving lengthy, AI-generated complaints running to 150 pages or more, often supported by questionable or entirely fabricated legal references.
Speaking at a recent Conduct ...
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By Compli-Serve
The past week in South Africa’s compliance landscape did not produce headline legislative changes, but it reinforced a clear and important shift. The regulatory agenda has moved beyond reform and into implementation, supervision and proof of effectiveness.
For compliance functions, the message is straightforward. The period of building ...
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By Lee Rossini
Changing client expectations in financial services have undergone a transformation over the past decade, driven by advances in technology, increased access to information, and evolving client behaviour. Clients are therefore more informed, more demanding, and less tolerant of inefficiencies. Financial institutions that don’t recognise and adapt to these shifting expectations risk losing clients to more agile and client-centric competitors.
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