By Compli-Serve
The Financial Sector Conduct Authority (FSCA) has published its proposed R1.291 billion budget and levy adjustments for the 2027/28 financial year, with a proposed 3.7% increase in most levy components payable by financial services providers (FSPs). Although the increase is below the latest inflation figure ...
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The FCA reports, according to a FT Adviser report, that the United Kingdom's Financial Ombudsman Service (FOS) received approximately 57 000 complaints between July and September 2026, an increase of 3 400 from the preceding quarter and 23% above the 46 300 recorded during the corresponding period in 2025 ...
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An FSCA inspection should not be the first occasion on which a financial services provider tests whether its compliance arrangements work. Preparation starts with everyday advice, accurate records and management oversight. Citywire’s podcast, How to Survive an FSCA Inspection, featuring Marrelie Victor of the FSCA, puts a practical issue ...
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By Lee Rossini
Key performance indicators (KPIs) are specific metrics used by businesses to assess how effectively they are achieving their strategic and operational objectives. They translate business goals into measurable outcomes, enabling managers to monitor performance, identify areas for improvement and make informed decisions. In financial services, where profitability, client trust, regulatory compliance and risk management are essential, KPIs provide an important framework for measuring success.
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