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12 August 2026 Financial Services Intelligence Watch

AML risk-scoring: Moving beyond the low, medium and high rating

An anti-money laundering risk-scoring model should do more than produce a low, medium or high-risk rating, reports ComplyAdvantage. It should help an accountable institution understand why a customer presents a particular level of risk, determine what controls should follow, and provide a clear record of how the decision was reached ...

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'Almost compliant' still means non-compliant

Masthead reports that many accountable institutions mistakenly equate having an RMCP, approved policies and completed training records with full FICA compliance. In practice, regulators are increasingly focused on whether those controls are applied consistently, kept current and supported by evidence. Generic RMCPs, inconsistent customer due diligence, weak beneficial ownership verification ...

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Working Smart

By Lee Rossini

Client feedback is a valuable resource when it comes to managing a financial services business. Understanding how clients perceive their experience is essential for building trust and improving service quality. Listening to clients, and taking their feedback seriously, enables businesses to adapt their business model to remain competitive and relevant.

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