By Compli-Serve
Published on 3 October 2025 and effective from the same date, this Joint Standard – issued by the Financial Sector Conduct Authority (FSCA) and Prudential Authority (PA) – establishes clear, prescriptive criteria for exempting external central counterparties (CCPs) or trade repositories (TRs) from certain provisions of the Financial ...
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Deadline for public comment: 31 October 2025
The Office of the Tax Ombud (OTO) has released its Draft Report on Alleged eFiling Profile Hijackings, published on 1 October 2025, sparking widespread concern across the tax and compliance community.
According to the report, tax practitioners and individual taxpayers are the most ...
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The Office of the Pension Funds Adjudicator (OPFA) recorded a 13% increase in new complaints during the 2024/25 financial year, attributing part of the rise to challenges linked to the implementation of the two-pot retirement system and the withdrawal option. According to the OPFA's latest annual report, the ...
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By Lee Rossini
Clients entrust their financial planners with some of the most critical aspects of their lives. A single negative experience can result in a loss of confidence and, ultimately, the client walking away. Moreover, dissatisfied clients are far more likely to share their experiences, which can damage the reputation of the business. When clients raise complaints, it can be tempting to view them as a nuisance or threat. However, the way client complaints are managed provides a strategic opportunity to not only solve a specific problem but also to build trust, enhance reputation, and improve client retention and loyalty.
Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May 2025 deadline. View the CPD FAQs for more on accessing the CPD quizzes.
