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06 December 2019 Ethics

South Africa


Ethics: why the fuss?

A sobering albeit cynical take on business ethics by Prof van Vuuren.

Prof Leon van Vuuren (article first appeared in the Ethics Institute monthly newsletter)

This is a satirical account from the point of view of executives who see ethics as a 'soft' issue. Some  may think it is an ...

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Satisfactorily resolving client complaints

By Lee Rossini

Attending to client complaints satisfactorily is part and parcel of any business. However, very few business owners are aware that the way a business deals with a complaint is an important aspect of service delivery.  When a client complains, it is essential that the business manages ...

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International


What does business ethics mean?

The Volkov Group

Forgive me for the title of this posting – I am trying to make a point; a rather obvious one.  I confess I did not take philosophy classes in high school or college.  So, I may have missed the boat on this issue.  But ...

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Ethical AI in financial services

Tech Tuesday blog (LinkedIn)

Meet Clara Durodié: A technology strategist specializing in ethical artificial intelligence (AI) for business growth and profitability in financial services.

Clara is internationally recognized for her expertise in corporate governance of AI, strategy, business performance, digital transformation, and strategic use of data. She is an adviser ...

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Working Smart

By Lee Rossini

An emergency or crisis can appear in any number of different guises and unfortunately, we may not be prepared to deal with every incident. Deena Katz, a well-respected authority in the USA financial services space, has described the guidelines that should be followed in an emergency or crisis. She suggests that business continuity plan should be divided into two action plans; one for during a crisis and one for after the crisis. 

  

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