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23 May 2024 Ethics

South Africa


Navigating ethical frontiers in financial services in 2024

By Compli-Serve

As we progress deeper into the digital age, the financial services industry finds itself at a crossroads of technological innovation and ethical imperatives. The rapid integration of advanced technologies such as artificial intelligence (AI) and the expansive use of data analytics have propelled the sector into new territories ...

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Ethical evolution: The impact of the COFI Act on South Africa's financial services

By Compli-Serve

In the dynamic world of financial services, the introduction of the Conduct of Financial Institutions (COFI) Act in South Africa represents a paradigm shift towards a more ethical, inclusive and transparent industry. This landmark legislation aims to revolutionise the regulatory framework by instilling customer-focused market conduct and stringent ...

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Psychological factors behind conflicts of interest

By Lee Rossini

Most financial planners believe they are objective and impartial during the advice process; however, they are seldom aware of how frequently their self-interests conflicts with acting in the best interests of their clients. Research on the psychology of conflicts of interests (COIs) highlights that we are regularly ...

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International


Working Smart

By Lee Rossini

During the advice process, staying connected with clients is essential to maintaining a long-term relationship. Traditional methods such as face-to-face meetings and phone calls are increasingly being complemented or even replaced by digital communication tools. One such tool gaining significant traction is video messaging. Understanding and effectively utilising video messaging can enhance client relationships and improve communication efficiency.

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