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Headline Stories of the Week

FST case summary involving Luthuli and another and ...

08 Nov 2019 Financial Service Intelligence Watch

By Shamaa Sheik The following matter was heard in the Financial Services Tribunal on 6 November 2019: Lancelord Ndumiso Luthuli (1st Applicant) and Alisha Nicole Wade (2nd Applicant) and Pension Fund Adjudicator (1st Respondent); and Umgeni Water Pension Fund (2nd ...

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Channel Life fined R550,000 for using unregistered 'runners' ...

07 Nov 2019 Financial Service Intelligence Watch

Compli-Serve The Financial Services Conduct Authority has imposed a R550 000 penalty on insurer Channel Life for not properly registering intermediaries who collected insurance premiums on its behalf, and for not paying out sufficient funeral service benefits to 33 policyholders. ...

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The power of feedback – an important management ...

07 Nov 2019 Financial Service Intelligence Watch

By Lee Rossini Inviting feedback is an important management tool to ensure a consistent and high standard of service. Feedback provides you with another perspective and is an indication of what is working in the business and what areas need ...

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Business continuity – risk management guidelines

06 Nov 2019 Financial Service Intelligence Watch

Compli-Serve Every business can experience a serious incident that can prevent it from continuing normal business operations, and this can happen at any time. This can range from a flood or explosion to a serious computer malfunction or information security ...

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Latest Compliance News

FST case summary involving Luthuli and another and Pension Fund Adjudicator

By Shamaa Sheik

The following matter was heard in the Financial Services Tribunal on 6 November 2019:

  • Lancelord Ndumiso Luthuli (1st Applicant) and Alisha Nicole Wade (2nd Applicant) and Pension Fund Adjudicator (1st Respondent); and Umgeni Water Pension Fund (2nd Respondent); and Sanlam Life Insurance Limited (3rd Respondent); and Umgeni ...
Read More

The power of feedback – an important management tool

By Lee Rossini

Inviting feedback is an important management tool to ensure a consistent and high standard of service. Feedback provides you with another perspective and is an indication of what is working in the business and what areas need to be reviewed, and if necessary, improved or changed altogether ...

Read More

Latest Open-Source Library Items
Working Smart

By Lee Rossini

Inviting feedback is an important management tool to ensure a consistent and high standard of service. Feedback provides you with another perspective and is an indication of what is working in the business and what areas need to be reviewed, and if necessary, improved or changed altogether. Without feedback, the business is operating in a vacuum and it’s difficult to know whether you are getting things right or where you could make improvements.  

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