By Lee Rossini Providing value to clients in a financial advice business goes beyond selecting investment products or delivering market updates. Because financial services are largely intangible, the concept of “value” must be intentionally defined, consistently delivered, and clearly demonstrated. ...
Read More ...By Compli-Serve Namibia Namibia’s financial regulators have taken important steps to strengthen supervisory coordination and provide clarity on retirement fund outcomes, as implementation of the Financial Institutions and Markets Act (FIMA) continues. During the week of 19–25 March 2026, the ...
Read More ...The following matter was handed down by the Financial Services Tribunal on 23 March 2026: · Safire Insurance Company Limited v The Prudential Authority · Case number: PA2/2025 Key words Administrative penalties – Financial Services Tribunal – reconsideration – Insurance ...
Read More ...The Intergovernmental Fintech Working Group (IFWG) has released a discussion paper assessing how South Africa’s current regulatory frameworks apply to rand-backed stablecoins. It considers whether existing laws—such as the Banks Act, CISCA, and the Financial Markets Act—can be adapted to ...
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By Lee Rossini
Synthetic content, particularly deepfakes, has emerged as a challenge for the financial services industry. Defined as AI-generated text, audio, images or video, synthetic media can convincingly mimic real people and events, making it difficult to distinguish truth from fabrication. In a sector built on trust, verification and ...
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By Lee Rossini
Providing value to clients in a financial advice business goes beyond selecting investment products or delivering market updates. Because financial services are largely intangible, the concept of 'value' must be intentionally defined, consistently delivered, and clearly demonstrated. Value is not what financial advisers think is important; it ...
Read More
By Compli-Serve Namibia
Namibia’s financial regulators have taken important steps to strengthen supervisory coordination and provide clarity on retirement fund outcomes, as implementation of the Financial Institutions and Markets Act (FIMA) continues. During the week of 19–25 March 2026, the Bank of Namibia (BoN) and the Namibia Financial Institutions Supervisory ...
Read MoreOn 14 October 2006, Complainant went to Respondent’s furniture shop, Barnetts at Port Shepstone, Kwa-Zulu Natal. She wanted to buy a small television set and a small stove.
Gumede vs. JD Group (2008) (Credit Life insurance)
CONDUCT OF BUSINESS REPORT FOR THE PERIOD ENDING
By Lee Rossini
Providing value to clients in a financial advice business goes beyond selecting investment products or delivering market updates. Because financial services are largely intangible, the concept of 'value' must be intentionally defined, consistently delivered, and clearly demonstrated. Value is not what financial advisers think is important; it is what the client perceives as beneficial relative to the cost, effort, and trust they invest. For many clients, value includes clarity about their financial situation, a sense of control over their future, and reduced anxiety about uncertainty. It also includes having a professional who listens, understands their goals, and acts in their best interest. At its core, value for clients means helping them achieve meaningful life outcomes such as financial security, peace of mind, and confidence in their future through informed, personalised, and trustworthy financial advice.
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