By Lee Rossini Changing client expectations in financial services have undergone a transformation over the past decade, driven by advances in technology, increased access to information, and evolving client behaviour. Clients are therefore more informed, more demanding, and less tolerant ...
Read More ...By Compli-Serve | Inspired by insights from the FSCA Industry Conference 2026 There is still a lingering perception across parts of the industry that the Conduct of Financial Institutions (COFI) Bill is something on the horizon. Something to prepare for. ...
Read More ...The following matter was handed down by the Financial Services Tribunal on 11 March 2026: · Benguela Global Fund Managers (Pty) Ltd v JSE Ltd & Mr Price Group Ltd · Case number: JSE 2/2026 Key words The Financial Services ...
Read More ...By Legalbrief Today The SARS says it is ramping up efforts to disrupt the illicit economy in the country, specifically targeting corruption in government departments – including among its own officials. BusinessTech reports that it said it is committed to ...
Read More ...
Nature of matter
Application for reconsideration under section 230 of the Financial Sector Regulation Act (FSR Act), following a debarment decision by an FSP in terms of section 14 of the FAIS Act for failure to meet fit and proper requirements (honesty, integrity and good standing).
Central question
Was ...
Read More
By Compli-Serve
Recent feedback from the FSCA’s FICA supervision division confirms a clear trend. Enforcement is no longer focused on whether firms have policies in place, but whether those policies actually work.
Every recent AML/CFT-related sanction has been linked to weaknesses in Risk Management and Compliance Programmes (RMCPs). In ...
Read More
By Compli-Serve
The Financial Sector Conduct Authority (FSCA) is reassessing its approach to the rollout of the Omni risk return, with a likely delay to the planned pilot phase following substantive industry feedback.
The development marks an important stage in the Authority’s broader shift toward data-driven supervision, supported by its ...
Read MoreOn 14 October 2006, Complainant went to Respondent’s furniture shop, Barnetts at Port Shepstone, Kwa-Zulu Natal. She wanted to buy a small television set and a small stove.
Gumede vs. JD Group (2008) (Credit Life insurance)
CONDUCT OF BUSINESS REPORT FOR THE PERIOD ENDING
By Lee Rossini
Changing client expectations in financial services have undergone a transformation over the past decade, driven by advances in technology, increased access to information, and evolving client behaviour. Clients are therefore more informed, more demanding, and less tolerant of inefficiencies. Financial institutions that don’t recognise and adapt to these shifting expectations risk losing clients to more agile and client-centric competitors.
Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May deadline. View the CPD FAQs for more on accessing the CPD quizzes.
