The UK Financial Conduct Authority has taken enforcement action against three former senior figures at Dolfin Financial (UK) Limited after finding that they operated a scheme designed to help clients circumvent investor visa requirements. Former chief executive Denisz Nagy was ...
Read More ...By Lee Rossini A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether ...
Read More ...The following matter was handed down by the Financial Services Tribunal on 20 August 2026: ·Parties: Trustco Group Holdings Limited v JSE Limited ·Case number: JSE2/2025 Key words Reconsideration application – public censure – administrative penalty – JSE Listing Requirements ...
Read More ...South African businesses and financial institutions may face increased sanctions exposure following a renewed US campaign targeting countries and companies that continue doing business with Iran. The Star reports that the latest pressure from Washington could test South Africa’s foreign-policy ...
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By Compli-Serve
Licensing momentum continues globally. South Africa’s FSCA has now approved more than 300 CASP licences. In the European Union, MiCA authorisations for stablecoin issuers and CASPs are moving from initial grants into active supervisory convergence under the EBA and ESMA. The United Kingdom is finalising its payments-use regime ...
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By Compli-Serve
While no major new fine announcements dominated the week, the enforcement posture is clearly hardening on two fronts: sanctions circumvention via crypto and child-sexual-abuse-material (CSAM) networks. The OFAC actions against Iranian digital-asset infrastructure and the global Operation Lighthouse sprint (detailed in this newsletter) illustrate the trend. CASPs should ...
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By Compli-Serve
South Africa is living through a defining capital-flow moment for crypto assets. After years of legal ambiguity created by conflicting High Court judgments, National Treasury and the South African Reserve Bank (SARB) are moving decisively to bring crypto squarely inside the country’s exchange-control architecture. The result is simultaneously ...
Read MoreOn 14 October 2006, Complainant went to Respondent’s furniture shop, Barnetts at Port Shepstone, Kwa-Zulu Natal. She wanted to buy a small television set and a small stove.
Gumede vs. JD Group (2008) (Credit Life insurance)
CONDUCT OF BUSINESS REPORT FOR THE PERIOD ENDING
By Lee Rossini
A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through to onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether digital, face-to-face, by telephone, email, or through third parties. A well-designed client journey connects these individual interactions into a coherent experience that meets client needs, providing them with a satisfying experience while supporting the commercial objectives and regulatory requirements of the business.
Read more...Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May deadline. View the CPD FAQs for more on accessing the CPD quizzes.
