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Headline Stories of the Week

Technology becomes essential in SA’s financial crime fight

13 Aug 2026 Financial Services Intelligence Watch

ITWeb reports that fraud, corruption, state capture and human trafficking remain major drivers of financial crime in South Africa, with politically connected structures, hidden beneficial ownership and compliance failures helping illicit funds move through the economy. Speaking at nCino KYC’s ...

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Pension Fund criticised over nine-year death benefit delay

13 Aug 2026 Financial Services Intelligence Watch

IOL reports that the Pension Funds Adjudicator has strongly criticised the Chemical Industries National Provident Fund after a death benefit claim submitted in August 2017 remained unresolved almost nine years later. The deceased had been a member of the fund ...

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Client segmentation in a financial services context

12 Aug 2026 Financial Services Intelligence Watch

By Lee Rossini Client segmentation is the process of dividing a business’s client base into distinct groups that share similar characteristics, needs, behaviours or financial objectives. Rather than treating every client in the same way, segmentation enables a business to ...

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NM Maphosa v New Life Retirement Annuity Fund ...

12 Aug 2026 Financial Services Intelligence Watch

The following matter was handed down by the Financial Services Tribunal on 11 August 2026: ·Parties: NM Maphosa v New Life Retirement Annuity Fund and Pension Funds Adjudicator ·Case number: PFA21/2026 Key words Reconsideration application – FSR Act, s 230 ...

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Latest Compliance News

Technology becomes essential in SA’s financial crime fight

ITWeb reports that fraud, corruption, state capture and human trafficking remain major drivers of financial crime in South Africa, with politically connected structures, hidden beneficial ownership and compliance failures helping illicit funds move through the economy. Speaking at nCino KYC’s Fighting Financial Crime Conference 2026, area vice-president Tertia Barrett warned ...

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Pension Fund criticised over nine-year death benefit delay

IOL reports that the Pension Funds Adjudicator has strongly criticised the Chemical Industries National Provident Fund after a death benefit claim submitted in August 2017 remained unresolved almost nine years later. The deceased had been a member of the fund from July 2013 until his death in April 2017, and ...

Read More

Client segmentation in a financial services context

By Lee Rossini

Client segmentation is the process of dividing a business’s client base into distinct groups that share similar characteristics, needs, behaviours or financial objectives. Rather than treating every client in the same way, segmentation enables a business to understand differences between clients and tailor its products, communication, service ...

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Latest Open-Source Library Items
Working Smart

By Lee Rossini

Client segmentation is the process of dividing a business’s client base into distinct groups that share similar characteristics, needs, behaviours or financial objectives. Rather than treating every client in the same way, segmentation enables a business to understand differences between clients and tailor its products, communication, service levels and advice accordingly. In financial services, where clients can vary significantly in wealth, financial knowledge, risk tolerance and life circumstances, effective segmentation is valuable.

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