By Compli-Serve
South Africa has moved into the next important phase of reforming its over-the-counter derivatives market. On 7 April 2026, the Prudential Authority and the Financial Sector Conduct Authority published Joint Communication 2 of 2026 and a Joint Discussion Document setting out proposed eligibility criteria for the mandatory central ...
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National Treasury has brought section 1(1)(f) of the Taxation Laws Amendment Act 42 of 2024 into operation with effect from 19 August 2026. The amendment expands the definition of a real estate investment trust in the Income Tax Act beyond the established exchange-listed REIT category by accommodating qualifying ...
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By Lee Rossini
A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through to onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether digital, face-to-face, by telephone, email, or through third parties. A well-designed client journey connects these individual interactions into a coherent experience that meets client needs, providing them with a satisfying experience while supporting the commercial objectives and regulatory requirements of the business.
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