National Treasury has issued Tender NT006-2025, inviting qualified and experienced service providers to submit proposals to distribute, administer and manage the RSA Retail Savings Bonds Programme, reports Wyndham Hartley for CompliNEWS.
This initiative forms part of the National Treasury’s broader digital transformation agenda to enhance public access to RSA Retail Bonds ...
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By Lee Rossini
Clients entrust their financial planners with some of the most critical aspects of their lives. A single negative experience can result in a loss of confidence and, ultimately, the client walking away. Moreover, dissatisfied clients are far more likely to share their experiences, which can damage the reputation of the business. When clients raise complaints, it can be tempting to view them as a nuisance or threat. However, the way client complaints are managed provides a strategic opportunity to not only solve a specific problem but also to build trust, enhance reputation, and improve client retention and loyalty.
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