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23 March 2025 Financial Service Intelligence Watch
Working Smart

By Lee Rossini

In the financial planning world. clear and effective communication is key. While verbal communication plays a crucial role in conveying information and advice, non-verbal communication often speaks louder than words. Non-verbal cues — such as body language, facial expressions, posture, and eye contact — can reveal a client’s true thoughts, feelings, and attitudes, sometimes offering more insight than spoken words. Recognising and interpreting these non-verbal signals can be the difference between a successful client relationship and a missed opportunity for understanding.

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