National Treasury has proposed a centralised system for managing South Africa’s growing pool of unclaimed financial assets, estimated at approximately R88bn in 2022. These assets include unclaimed retirement benefits, dormant bank accounts, unpaid dividends and outstanding investment and insurance proceeds. The proposal is contained in a new discussion paper, A ...
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The FSCA has published a revised version of the proposed amendments to the JSE Listings Requirements arising from the enhanced remuneration provisions introduced under the Companies Act. As ENS reports on the Lexology site, the original proposals were published by the JSE in May 2026. The revised amendments would remove ...
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By Lee Rossini
A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through to onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether digital, face-to-face, by telephone, email, or through third parties. A well-designed client journey connects these individual interactions into a coherent experience that meets client needs, providing them with a satisfying experience while supporting the commercial objectives and regulatory requirements of the business.
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