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06 August 2021 Financial Service Intelligence Watch
Working Smart

By Lee Rossini

The manner in which humans communicate is complex. Not only does communication consist of words, sentence construction and tone, it is also made up of non-verbal cues. Non-verbal communication consists of the transmission of messages or signals such as eye contract, facial expressions, gestures, posture and body language. Understanding non-verbal communication is critical, especially when body language is not aligned with the verbal statements made; in other words, people often say one thing whilst their body language tells another story altogether. To make sense of what a client may really be meaning and to ensure clarity, it is essential to be aware of both their non-verbal communication as well as yours.

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