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Financial Services Intelligence Watch

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Environmental, Social & Governance

02 September 2026 Financial Services Intelligence Watch

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Implats moves ESG beyond reporting towards strategic integration

Engineering News reports that Implats is moving beyond compliance-driven environmental, social and governance reporting by embedding sustainability into operational decision-making, capital allocation, governance and employee incentives. The group now assesses major projects against their combined financial, environmental and socioeconomic impact, including decarbonisation, water security, community relations, regulatory expectations and operational ...

Working Smart

By Lee Rossini

A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through to onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether digital, face-to-face, by telephone, email, or through third parties. A well-designed client journey connects these individual interactions into a coherent experience that meets client needs, providing them with a satisfying experience while supporting the commercial objectives and regulatory requirements of the business.

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Environmental, Social & Governance

Implats moves ESG beyond reporting towards strategic integration