The Financial Sector Conduct Authority (FSCA) has confirmed that it is investigating possible insider trading in Curro Holdings shares ahead of the Jannie Mouton Foundation’s R7.2bn buyout offer. The FSCA told Moneyweb that it first goes through an assessment stage: ‘During this phase the FSCA will evaluate whether the ...
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The Financial Sector Conduct Authority has exempted certain pension funds from compliance with Regulations 37, 38 and 39 under the Pension Funds Act, 1956, subject to specific conditions and timeframes. The affected funds are required to take the necessary steps to transfer their assets, pay outstanding benefits or proceed with ...
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By Lee Rossini
A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through to onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether digital, face-to-face, by telephone, email, or through third parties. A well-designed client journey connects these individual interactions into a coherent experience that meets client needs, providing them with a satisfying experience while supporting the commercial objectives and regulatory requirements of the business.
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