The Financial Sector Conduct Authority (FSCA) has made a timely resource available for registered Financial Services Providers (FSPs) navigating their insurance obligations under the Financial Advisory and Intermediary Services (FAIS) Act. In a recent communication (FSCA Communication 21 of 2025) the regulator announced that a webinar recording on 'Insurance Requirements ...
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The Financial Sector Conduct Authority (FSCA) and the Prudential Authority (PA) have jointly published Joint Standard 1 of 2025, setting out the criteria for the exemption of external central counterparties (CCPs) and external trade repositories (TRs) from certain provisions of the Financial Markets Act, 2012 (FMA).
The Joint Standard forms ...
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In a significant step toward bolstering South Africa's financial market infrastructure, the Financial Sector Conduct Authority (FSCA) on 3 October 2025 released pivotal documents operationalising Phase 2 of the Joint Roadmap for mandating central clearing. This phase focuses on establishing an equivalence framework, alongside licensing and exemption mechanisms for ...
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By Lee Rossini
Clients entrust their financial planners with some of the most critical aspects of their lives. A single negative experience can result in a loss of confidence and, ultimately, the client walking away. Moreover, dissatisfied clients are far more likely to share their experiences, which can damage the reputation of the business. When clients raise complaints, it can be tempting to view them as a nuisance or threat. However, the way client complaints are managed provides a strategic opportunity to not only solve a specific problem but also to build trust, enhance reputation, and improve client retention and loyalty.
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