The Financial Sector Conduct Authority (FSCA) has issued a public warning regarding Mr. Motsamai David Marumo (Marumo) and FX Trading Revolution LLC (FX Trading). The regulator urges caution when engaging in financial services with Marumo and FX Trading, as they have been soliciting funds from the public by offering unrealistic ...
Read More
The Prudential Authority (PA) has issued a Proposed Directive under section 6(6) of the Banks Act, 1990, requiring Domestic Systemically Important Banks (D-SIBs) and their controlling companies to comply with updated requirements for completing Form BA 701. This directive aims to enhance the accuracy and consistency of regulatory and ...
Read More
The Securities and Futures Commission (SFC) of Hong Kong has imposed a HK$66.4 million fine on Hang Seng Bank Limited (HSB) for serious regulatory breaches in the sale of collective investment schemes (CIS) and derivative products, as well as overcharging clients and failing to disclose monetary benefits. The ...
Read More
By Lee Rossini
When clients are unhappy with the service they are receiving, they will not necessarily bring it to your attention. Client pain points refer to specific problems or challenges that clients experience when engaging with a business. In a small financial advice business, these pain points can stem from issues such as lack of trust, unclear communication, high and unexplained charges and fees, or difficulty in accessing personalised financial guidance. Addressing these challenges effectively is crucial for maintaining client satisfaction, fostering loyalty, and growing the business.
Subscribers are reminded that they can now complete their monthly CPD quizzes and claim CPD hours. View the CPD FAQs for more on accessing the CPD quizzes.
