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03 April 2026 Financial Service Intelligence Watch

New OPFA rules signal shift to faster, more enforceable complaints outcomes

The Ombud Council has introduced new rules for the Office of the Pension Funds Adjudicator (OPFA) aimed at improving the efficiency, transparency and enforceability of pension fund complaints, in response to growing volumes and operational strain. With over 10 000 complaints received in the 2024/25 financial year, the framework ...

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FSCA eyes National Scam Centre to combat rising cyber fraud

The Financial Sector Conduct Authority (FSCA) is looking to establish a National Scam Centre in the long-term, as part of developing a more co-ordinated national approach to tackling the rising rate of sophisticated cybercrimes in SA. An IT Web report notes that this is according to Sindiswa Makhubalo, departmental head ...

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Working Smart

By Lee Rossini

Although still in its infancy, the term agentic AI is being heard more frequently. It refers to AI that can act autonomously to achieve goals, make decisions, and adapt to changing environments with minimal human intervention. Unlike traditional AI models that respond only to direct prompts, agentic AI systems are designed with a sense of 'agency': they can plan, execute multi-step tasks, interact with other systems, and learn from outcomes. These systems often combine reasoning, memory, and tool usage, enabling them to operate more like digital collaborators than passive tools.

CPD

Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May deadline. View the CPD FAQs for more on accessing the CPD quizzes.

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