Close This website uses modern features that are not supported by your browser. Click here for more information.
Please upgrade to a modern browser to view this website properly. Google Chrome Mozilla Firefox Opera Safari
Financial Services Intelligence Watch
Sub Menu
Search
Close
Enter at least 3 characters

Search

Hold down "Control", or "Command" on a Mac, to select more than one.
Login / Signup
Newsletters
03 November 2025 Financial Service Intelligence Watch
View Newsletter

In-depth analysis: Complaints decline among major providers, but advice quality remains under scrutiny

By Compli-Serve

The FAIS Ombud’s 2024/25 Annual Report reflects a maturing dispute-resolution environment, marked by improved industry responsiveness and shorter complaint turnaround times. Yet, persistent conduct weaknesses – particularly around advice suitability, disclosure, and complaint-handling culture – continue to surface across the financial services sector.

Despite a 46% increase ...

Read More

Back to top
Working Smart

By Lee Rossini

With the Conduct of Financial Institutions Act (COFI Act) expected to take effect in South Africa in 2026, followed by a transitional phase of roughly three years, financial services businesses should start preparing now. The Act represents a major change in how market conduct is regulated, aiming to create a unified, principles-based framework focused on fair client outcomes. Early preparation will help institutions adapt smoothly and position themselves competitively. Here are some guidelines:

CPD

Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May 2025 deadline. View the CPD FAQs for more on accessing the CPD quizzes.

We use cookies to give you a personalised experience that suits your online behaviour on our websites. Otherwise, you may click here to learn more, or learn how to block or disable cookies. Disabling cookies might cause you to experience difficulties on our website as some functionality relies on cookie information. You can change your mind at any time by visiting “Cookie Preferences”. Any personal data about you will be used as described in our Privacy Policy.