The Financial Sector Conduct Authority (FSCA) has formally accepted an Enforceable Undertaking from the Municipal Employees’ Pension Fund (MEPF) and its key persons under section 151(1) of the Financial Sector Regulation Act, 2017.
The undertaking follows the FSCA’s decision to grant the MEPF a conditional exemption from certain provisions ...
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By Lee Rossini
Clients entrust their financial planners with some of the most critical aspects of their lives. A single negative experience can result in a loss of confidence and, ultimately, the client walking away. Moreover, dissatisfied clients are far more likely to share their experiences, which can damage the reputation of the business. When clients raise complaints, it can be tempting to view them as a nuisance or threat. However, the way client complaints are managed provides a strategic opportunity to not only solve a specific problem but also to build trust, enhance reputation, and improve client retention and loyalty.
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