An analysis by Compli-Serve
The Office of the FAIS Ombud's 2025/26 Annual Report provides an interesting picture of consumer complaints, financial services conduct and the changing approach to dispute resolution in South Africa. During the financial year, the Office recorded 14,544 complaints and enquiries, compared with 15 ...
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By Lee Rossini
Key performance indicators (KPIs) are specific metrics used by businesses to assess how effectively they are achieving their strategic and operational objectives. They translate business goals into measurable outcomes, enabling managers to monitor performance, identify areas for improvement and make informed decisions. In financial services, where profitability, client trust, regulatory compliance and risk management are essential, KPIs provide an important framework for measuring success.
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