Financial Services Tribunal ('FST' or 'the Tribunal')
The following matter was handed down on 25 January 2025:
Fast facts
Application for reconsideration of Pension Funds Adjudicator's decision – Applicant took less than one-third ...
Summary of the Financial Services Tribunal Ruling: Jonathan Visser v OUTsurance Insurance Company Limited
Case Overview:
The Financial Services Tribunal (FST) dismissed Jonathan Visser's application for reconsideration of his debarment by OUTsurance Insurance Company Limited. Visser, a former Pet Sales Advisor at OUTsurance, was debarred on 3 July 2024 ...
By Lee Rossini
When clients are unhappy with the service they are receiving, they will not necessarily bring it to your attention. Client pain points refer to specific problems or challenges that clients experience when engaging with a business. In a small financial advice business, these pain points can stem from issues such as lack of trust, unclear communication, high and unexplained charges and fees, or difficulty in accessing personalised financial guidance. Addressing these challenges effectively is crucial for maintaining client satisfaction, fostering loyalty, and growing the business.
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