Financial Services Tribunal ('FST' or 'the Tribunal')
The following matter was handed down on 6 October 2025:
Fast facts
Reconsideration application – Financial Sector Regulation Act (FSR Act), s 230 – Reconsideration of ...
Read More
By Lee Rossini
Clients entrust their financial planners with some of the most critical aspects of their lives. A single negative experience can result in a loss of confidence and, ultimately, the client walking away. Moreover, dissatisfied clients are far more likely to share their experiences, which can damage the reputation of the business. When clients raise complaints, it can be tempting to view them as a nuisance or threat. However, the way client complaints are managed provides a strategic opportunity to not only solve a specific problem but also to build trust, enhance reputation, and improve client retention and loyalty.
Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May 2025 deadline. View the CPD FAQs for more on accessing the CPD quizzes.
