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16 September 2025 Financial Service Intelligence Watch

Debarment: Representative charged with misconduct and resigned

Financial Services Tribunal ('FST' or 'the Tribunal')

The following matter was handed down by the FST on 9 September 2025:

Mmanyatso Irene Mokhotsoa (Applicant) and Capitec Bank Ltd (Respondent) – (case number: FSP6/2025)

 

Fast facts

Reconsideration application – Financial Services Regulation Act 9 of 2017, s 230 – Debarment ...

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Tribunal upholds debarment in 'ghost caller' funeral policy case

The Financial Services Tribunal has upheld the debarment of Ms Mpho Felicia Masebe, a former representative of Momentum Metropolitan Life Limited, following serious findings of misconduct.

Masebe was debarred after Momentum discovered irregularities in the sale of a funeral policy. Investigations revealed that the policy was concluded through a 'ghost ...

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Tribunal overturns Discovery Connect debarment of former representative

The Financial Services Tribunal has set aside the debarment of Ntokozo Ngcobo, a former representative of Discovery Connect Distribution Services (Pty) Ltd. Discovery had debarred Ngcobo under section 14 of the FAIS Act, alleging she failed to ask and record client medical questions, capture medical conditions, and conduct proper needs ...

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Working Smart

By Lee Rossini

To build a sustainable business in today’s complex environment, financial planners need to offer more than expert recommendations. It requires cultivating strong partnerships with clients built on collaboration. Collaboration is more than just communication; it is the process of working jointly with clients to identify their goals, understand their challenges, and co-create tailored solutions that align with their financial aspirations. By adopting a collaborative approach, planners can gain deeper insights into client needs, strengthen trust, and deliver advice that truly resonates.

CPD

Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May 2025 deadline. View the CPD FAQs for more on accessing the CPD quizzes.

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