Financial Services Tribunal ('FST' or 'the Tribunal')
Parties: Maake v Sanlam Developing Markets Limited (Case number: FSP 8/2026)
Judgment date: 3 August 2026
Key words
Debarment for corruption seeking reconsideration – Procedural fairness requirements of s 14(3) satisfied by written notice, disclosure of policy/investigation report and reasonable opportunity ...
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The Western Cape High Court has dismissed an urgent application by an independent financial adviser seeking to preserve his 28-year contractual relationship with Sanlam following allegations of racial harassment. Compli-Serve reports that the dispute arose after the adviser, Strydom, was alleged to have said 'nou weer ’n bobbejaan op ...
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Financial Services Tribunal ('FST' or 'the Tribunal')
Parties: Mafunisa v Pension Funds Adjudicator and Others (Case number: PFA5/2026)
Judgment date: 3 August 2026
Key words
Pension fund disability benefit – Late notification of claim – Fund rules granting trustees a discretion to waive prescribed time limits – Failure by trustees to consider ...
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By Lee Rossini
Client feedback is a valuable resource when it comes to managing a financial services business. Understanding how clients perceive their experience is essential for building trust and improving service quality. Listening to clients, and taking their feedback seriously, enables businesses to adapt their business model to remain competitive and relevant.
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