Australia’s securities regulator, ASIC, has warned that generative AI is making investment scams far more convincing, with criminals now creating entire online ecosystems of fake websites, fabricated news stories, bogus reviews and deepfake celebrity or political endorsements to build credibility around fraudulent schemes. ASIC said it removed more than 19 ...
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By Lee Rossini
A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through to onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether digital, face-to-face, by telephone, email, or through third parties. A well-designed client journey connects these individual interactions into a coherent experience that meets client needs, providing them with a satisfying experience while supporting the commercial objectives and regulatory requirements of the business.
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