By Compli-Serve
Financial institutions should note several regulatory dates falling due over the next two months. For Category II, IIA and III FSPs, 31 August 2026 is the measurement date for determining the total market value of investments under management or administration for the FSCA’s 2026/27 levy calculation. The ...
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FAnews reports that the Conduct of Financial Institutions (COFI) Bill will shift the emphasis from proving that individual compliance steps were completed to demonstrating that customers received fair outcomes throughout the financial relationship. Under this approach, a collection of signed forms will not necessarily be enough. FSPs will need coherent ...
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By Legalbrief E-Law
Transparency obligations under the world’s first AI law came into force in Europe this month. The groundbreaking European Union Artificial Intelligence Act (EU AI Act) has important lessons for SA and for legacy media, given their role as guardians of information integrity, notes Karen Allen, a consultant ...
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By Lee Rossini
A client journey is the complete experience a client has with a business, from the first interaction and initial enquiry through to onboarding, service delivery, ongoing communication, and, ultimately, renewal, retention or exit. It includes every touchpoint, whether digital, face-to-face, by telephone, email, or through third parties. A well-designed client journey connects these individual interactions into a coherent experience that meets client needs, providing them with a satisfying experience while supporting the commercial objectives and regulatory requirements of the business.
Read more...Subscribers are reminded that they can complete monthly CPD quizzes and claim CPD hours before the 31 May deadline. View the CPD FAQs for more on accessing the CPD quizzes.
