By Compli-Serve
The short answer is that every accountable institution should conduct and document a GN 7B gap assessment, but not every RMCP requires a complete rewrite. GN 7B is a targeted strengthening of the existing framework. An RMCP that already properly addresses proliferation financing, technology and product-change risk, evidence-based ...
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SA must take bold steps, including shaking up the status quo, to push through the structural reforms that are crucial to jump-starting sluggish economic growth, SARB Governor Lesetja Kganyago says. In a wide-ranging interview with Business Day, Kganyago expanded on a call he made during a public lecture at Unisa last ...
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By Compli-Serve
The FSCA’s Statement on Consumer Vulnerability signals a more deliberate regulatory focus on whether financial institutions recognise and respond appropriately to customers who are at greater risk of experiencing harm. Although the Statement is not itself a binding Conduct Standard, firms should not treat it as optional reading ...
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By Lee Rossini
Client segmentation is the process of dividing a business’s client base into distinct groups that share similar characteristics, needs, behaviours or financial objectives. Rather than treating every client in the same way, segmentation enables a business to understand differences between clients and tailor its products, communication, service levels and advice accordingly. In financial services, where clients can vary significantly in wealth, financial knowledge, risk tolerance and life circumstances, effective segmentation is valuable.
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