By Compli-Serve
The Financial Sector Conduct Authority (FSCA) hosted the first session of its Omni-Risk Return (ORR) Workshop series on 3 November 2025, drawing wide participation from compliance and risk leaders across the financial sector.
The session, led by Marrelie Victor (Lead Coordinator) and Lorraine van Deventer (Governance and Supervision ...
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By Compli-Serve
Following on from the first session, Workshop 2 of the FSCA’s Omni-Risk Return (ORR) series explored sections 5 to 8, which expand the regulator’s data-gathering scope from financial soundness to conduct, fiduciary and operational integrity. These sections are intended to capture how firms handle client money, distribute products ...
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By Compli-Serve
As regulators around the world move from rule-based to outcomes-based supervision, South Africa’s upcoming Conduct of Financial Institutions (COFI) Act mirrors many of the themes now dominating regulatory dialogue in the United Kingdom.
The UK’s Financial Conduct Authority (FCA) recently published an update that highlights its focus on ...
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By Lee Rossini
True value creation occurs when clients perceive that the benefits they receive exceed the costs, both monetary and emotional, of engaging with a business. It is not just about performance; it is also about trust, clarity and confidence. This means that adding value is essential in the foundation of sustainable client relationships and business growth. Adding value in a financial-services context means going beyond transactional interactions to deliver outcomes that improve a client’s financial well-being and life circumstances. It involves providing expertise, insights and services that support clients to make better financial decisions, achieve long-term goals, and gain peace of mind. To do this, value takes several forms, for example, higher investment returns relative to risk, tax efficiency, protection from unforeseen events, or time saved through streamlined service.
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