By Compli-Serve
For many financial institutions, complaints have traditionally been viewed as an operational issue. They are logged, investigated, resolved and reported to management, often with success measured by response times and closure rates.
That approach is rapidly becoming outdated.
Recent guidance issued by the UK's Financial Conduct Authority ...
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Few areas of South African policy generate as much debate as Broad-Based Black Economic Empowerment (B-BBEE). On one side are those who believe the framework remains essential to addressing the country's deep structural inequalities. On the other are those who argue that it has become overly complex, discourages investment ...
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By James George, Compli-Serve
For many years, product governance within South African financial institutions has largely been viewed as a compliance exercise undertaken before a product is launched. Product development teams prepare the business case, legal reviews the documentation, compliance signs off on the regulatory requirements, the board grants approval ...
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By Lee Rossini
Many financial advisers are also business owners, which means they must balance delivering an exceptional client experience with managing the different aspects of their businesses. In some cases, advisers/owners are so focused on serving their clients, they overlook critical business management practices, thereby limiting the long-term growth and profitability of their business. What follows are some of the more common mistakes made:
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