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AI and ethics

Publish date: 27 September 2019
Issue Number: 14
Diary: CompliNEWS Ethics
Category: Ethics

As decision-making factors using artificial intelligence (AI) become more accepted, pure economics might not align with the softer strategies of a bank. Many financial institutions are questioning how artificial intelligence must be governed within an organisation and how it can be taught to align with a bank’s brand and ethos, but without influence from human judgement. So notes Finextra in a recent posting.

While AI has dominated news headlines, the majority of global announcements and research has been around the ethics of the actual technology and how to manage or avoid bias in data. In April 2019 for instance, a fortnight after it was launched, Google scrapped its independent group set up to oversee the technology corporation’s efforts in AI tools such as machine learning and facial recognition.

Full Finextra article

Another articles in the Finextra series:

AI and enhancing the human element in financial services

 

Working Smart

By Lee Rossini

True value creation occurs when clients perceive that the benefits they receive exceed the costs, both monetary and emotional, of engaging with a business. It is not just about performance; it is also about trust, clarity and confidence. This means that adding value is essential in the foundation of sustainable client relationships and business growth. Adding value in a financial-services context means going beyond transactional interactions to deliver outcomes that improve a client’s financial well-being and life circumstances. It involves providing expertise, insights and services that support clients to make better financial decisions, achieve long-term goals, and gain peace of mind. To do this, value takes several forms, for example, higher investment returns relative to risk, tax efficiency, protection from unforeseen events, or time saved through streamlined service.  

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