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AI and ethics

Publish date: 27 September 2019
Issue Number: 14
Diary: CompliNEWS Ethics
Category: Ethics

As decision-making factors using artificial intelligence (AI) become more accepted, pure economics might not align with the softer strategies of a bank. Many financial institutions are questioning how artificial intelligence must be governed within an organisation and how it can be taught to align with a bank’s brand and ethos, but without influence from human judgement. So notes Finextra in a recent posting.

While AI has dominated news headlines, the majority of global announcements and research has been around the ethics of the actual technology and how to manage or avoid bias in data. In April 2019 for instance, a fortnight after it was launched, Google scrapped its independent group set up to oversee the technology corporation’s efforts in AI tools such as machine learning and facial recognition.

Full Finextra article

Another articles in the Finextra series:

AI and enhancing the human element in financial services


Working Smart

By Lee Rossini

Inviting feedback is an important management tool to ensure a consistent and high standard of service. Feedback provides you with another perspective and is an indication of what is working in the business and what areas need to be reviewed, and if necessary, improved or changed altogether. Without feedback, the business is operating in a vacuum and it’s difficult to know whether you are getting things right or where you could make improvements.  


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