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All Documents of FAIS Ombud Index Under the Determinations made in terms of FSOS category



Determinations made in terms of FSOS
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Gumede Final Printers Determination vs JDG Trading
Gumede vs. JD Group (2008) (Credit Life insurance)
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Working Smart

By Lee Rossini

With the Conduct of Financial Institutions Act (COFI Act) expected to take effect in South Africa in 2026, followed by a transitional phase of roughly three years, financial services businesses should start preparing now. The Act represents a major change in how market conduct is regulated, aiming to create a unified, principles-based framework focused on fair client outcomes. Early preparation will help institutions adapt smoothly and position themselves competitively. Here are some guidelines:

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