Close This website uses modern features that are not supported by your browser. Click here for more information.
Please upgrade to a modern browser to view this website properly. Google Chrome Mozilla Firefox Opera Safari
Financial Services Intelligence Watch
Sub Menu
Search
Close
Enter at least 3 characters

Search

Hold down "Control", or "Command" on a Mac, to select more than one.
Login / Signup
Resources

Open-Source Library

All Documents of FAIS Ombud Index Under the Determinations made in terms of FSOS category



Determinations made in terms of FSOS
Most Recent
Most Recent By Month By Year

Articles File Type Icon
Gumede Final Printers Determination vs JDG Trading
Gumede vs. JD Group (2008) (Credit Life insurance)
Back to top
Working Smart

By Lee Rossini

When clients are unhappy with the service they are receiving, they will not necessarily bring it to your attention. Client pain points refer to specific problems or challenges that clients experience when engaging with a business. In a small financial advice business, these pain points can stem from issues such as lack of trust, unclear communication, high and unexplained charges and fees, or difficulty in accessing personalised financial guidance. Addressing these challenges effectively is crucial for maintaining client satisfaction, fostering loyalty, and growing the business.

CPD

Subscribers are reminded that they can now complete their monthly CPD quizzes and claim CPD hours. View the CPD FAQs for more on accessing the CPD quizzes.

We use cookies to give you a personalised experience that suits your online behaviour on our websites. Otherwise, you may click here to learn more, or learn how to block or disable cookies. Disabling cookies might cause you to experience difficulties on our website as some functionality relies on cookie information. You can change your mind at any time by visiting “Cookie Preferences”. Any personal data about you will be used as described in our Privacy Policy.