By Lee Rossini
Although you may still be feeling like a deer in the headlights after the intensity of the last few months, now is the right time to consider the trends that are emerging from the COVID-19 crisis. Although you may be currently operating within the same pre-COVID paradigm, there are several factors driving clients and influencing their decisions in a COVID-19 world. These trends should be informing any future changes you make to your operational and business model. The emerging trends according to a KPMG Survey, Consumers and the New Reality – Preparing for Changing Customer Needs, Behaviours and Expectations, to take note of are:
Subscribers are reminded that they can now complete their monthly CPD quizzes and claim CPD hours. For more on accessing the CPD quizzes, please click on the CPD FAQs button on the top bar of the screen.