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Working Smart

By Lee Rossini

Although you may still be feeling like a deer in the headlights after the intensity of the last few months, now is the right time to consider the trends that are emerging from the COVID-19 crisis. Although you may be currently operating within the same pre-COVID paradigm, there are several factors driving clients and influencing their decisions in a COVID-19 world. These trends should be informing any future changes you make to your operational and business model. The emerging trends according to a KPMG Survey, Consumers and the New Reality – Preparing for Changing Customer Needs, Behaviours and Expectations, to take note of are:


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