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Headline Issue Diary Date
Financial Services Ombud in the UK confirms independent review after Channel 4 TV exposé 10 CompliNEWS 17 Apr 2018
Australian financial adviser permanently banned for dishonest conduct 10 CompliNEWS 17 Apr 2018
UK's FCA to publish review on cryptocurrencies 10 CompliNEWS 17 Apr 2018
FSCA Commissioner on dismantling of FSB myths 10 CompliNEWS 17 Apr 2018
FAIS Ombud dismisses all property syndication complaints where complainants fail to mention the name of the broker 10 CompliNEWS 17 Apr 2018
FSCA fines Novare Investments R30,000 for contravention of the Collective Investment Schemes Control Act 10 CompliNEWS 17 Apr 2018
Truworths Limited v The Minister of Trade and Industry (The South African Human Rights Commission Amicus Curiae) 2018 JDR 0444 (WCC) 10 CompliNEWS 17 Apr 2018
Is regulation a necessary burden or can it benefit a business? 10 CompliNEWS 17 Apr 2018
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Working Smart

By Lee Rossini

In the world of financial services, technical expertise remains vital – but it’s no longer enough on its own. As markets shift, client expectations rise, and technologies reshape how advice is delivered, financial advisers must increasingly draw on a robust set of soft skills to remain competitive and relevant. Soft skills are no longer 'nice to have' – they are essential for building trust, navigating complexity, and driving long-term success. According to Professor Adam Grant, an organisational psychologist at Wharton, five soft skills stand out as especially critical for the future. These qualities not only support better client outcomes but also foster stronger teams, smarter innovation, and a more resilient business.

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