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Headline	Issue	Diary	Date
FCA publishes first-ever financial crime stats; 923 000 reports for 2,000 firms	50	CompliNEWS	26 Nov 2018
Tribunal upholds FCA ban	50	CompliNEWS	26 Nov 2018
Behavioural studies and compliance	50	CompliNEWS	26 Nov 2018
Investment fund fraudster jailed for five years in the UK	50	CompliNEWS	26 Nov 2018
Speech from UK's FCA - Cyber and technology resilience in financial services	50	CompliNEWS	26 Nov 2018
Law survey urges firms to embrace AI	50	CompliNEWS	26 Nov 2018
Minimum Wage, LRA, BCEA Amendment Acts gazetted	50	CompliNEWS	26 Nov 2018
NHI Bill on its way to Cabinet	50	CompliNEWS	26 Nov 2018
Advisers warned against client segmentation by assets	50	CompliNEWS	26 Nov 2018
Data breaches could force advisers out in the cold	50	CompliNEWS	26 Nov 2018

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Working Smart

By Lee Rossini

In the world of financial services, technical expertise remains vital – but it’s no longer enough on its own. As markets shift, client expectations rise, and technologies reshape how advice is delivered, financial advisers must increasingly draw on a robust set of soft skills to remain competitive and relevant. Soft skills are no longer 'nice to have' – they are essential for building trust, navigating complexity, and driving long-term success. According to Professor Adam Grant, an organisational psychologist at Wharton, five soft skills stand out as especially critical for the future. These qualities not only support better client outcomes but also foster stronger teams, smarter innovation, and a more resilient business.