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Headline Issue Diary Date
FST decision summary: Verne Thomas & AGM Mapsure Risk Management (debarment) 49 CompliNEWS 19 Nov 2018
Evaluating the impact of training 49 CompliNEWS 19 Nov 2018
FSCA statement on Momentum/Ganas case 49 CompliNEWS 19 Nov 2018
Compli-Serve's regulatory risk log - November 2018 49 CompliNEWS 19 Nov 2018
RegTech 100 for 2019 announces pioneering companies transforming compliance, risk management and cybersecurity 49 CompliNEWS 19 Nov 2018
Insurer backs down after momentous debacle and agrees to pay out death benefit 49 CompliNEWS 19 Nov 2018
UK's ICO publishes security guidance on encryption and passwords 49 CompliNEWS 19 Nov 2018
AI and financial crime: silver bullet or red herring? 49 CompliNEWS 19 Nov 2018
Data leak leaves tens of millions of text messages exposed 49 CompliNEWS 19 Nov 2018
Carbon Tax Bill tabled: offset rules out for public comment 49 CompliNEWS 19 Nov 2018
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Working Smart

By Lee Rossini

In the world of financial services, technical expertise remains vital – but it’s no longer enough on its own. As markets shift, client expectations rise, and technologies reshape how advice is delivered, financial advisers must increasingly draw on a robust set of soft skills to remain competitive and relevant. Soft skills are no longer 'nice to have' – they are essential for building trust, navigating complexity, and driving long-term success. According to Professor Adam Grant, an organisational psychologist at Wharton, five soft skills stand out as especially critical for the future. These qualities not only support better client outcomes but also foster stronger teams, smarter innovation, and a more resilient business.

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