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Headline Issue Diary Date
Illicit trade threatens South Africa's removal from FATF's greylist: urgent action needed, says global organisations 298 CompliNEWS 09 Nov 2023
Complaints handling in financial services: balancing compliance with customer satisfaction 298 CompliNEWS 09 Nov 2023
South Africa advances carbon credit trading with JSE's new voluntary carbon market 298 CompliNEWS 09 Nov 2023
De Nysschen v Government Employees Pension Fund – a victory for proper legal procedure 298 CompliNEWS 09 Nov 2023
FNB denies overcharging black clients 298 CompliNEWS 09 Nov 2023
Ex-Treasury DG laments lack of focus on BEE 298 CompliNEWS 09 Nov 2023
FSCA investigates investment firms linked to BHI Trust amid fraud scandal 298 CompliNEWS 09 Nov 2023
Cryptocurrency news: Seizures, regulations and adoption 297 CompliNEWS 02 Nov 2023
FIC seeks industry input on draft risk assessment for accountants 297 CompliNEWS 02 Nov 2023
Nova unable to repay former Sharemax investors 297 CompliNEWS 02 Nov 2023
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Working Smart

By Lee Rossini

In a highly competitive environment where services and products offered to clients are often very similar, what differentiates successful financial services businesses is their ability to build and sustain a client-centric culture. A client-centric culture places the client at the heart of every decision, process, and interaction, ensuring that the business consistently delivers value, trust, and exceptional service.

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